Returns & Exchanges

At INMO XR, we stand behind our augmented reality technology and offer a 30-day return window for items in original condition. If your smart glasses do not meet your expectations, we are committed to providing a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Carefully pack your INMO XR glasses, including all original accessories, manuals, and protective films, into the original retail packaging.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring you retain the tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition and hardware integrity, your refund or exchange will be processed within 5-7 business days.